July 8, 2014
This being the weekend we celebrate the 238th birthday of our Nation I wanted to convey some of my thoughts on our Country.
What a great place to live, work, and pursue happiness! No other place... [read more]
July 1, 2014
To paraphrase the Four Seasons song—Oh, what a day, late June back in 2014. What a special time for me.
I celebrated a milestone birthday this week. I was not overly thrilled with hitting this... [read more]
June 24, 2014
In business it is critical to surround yourself with those that will tell you the truth, those that will tell you what you need to hear, not what you want to hear. That is why coaches are so valuable. Listen... [read more]
June 10, 2014
Over the past few weeks I have conveyed my thoughts and examples on what I believe is an appalling state of customer service in many service industries. I have addressed restaurant and retail experiences, now... [read more]
June 3, 2014
Many, actually probably most, people look at and expect, when they are a customer, to be taken care of quickly, efficiently, and effectively. This can be a challenge to get, as more and more businesses... [read more]