Surround yourself with those that will tell you the truth!


June 24, 2014

In business it is critical to surround yourself with those that will tell you the truth, those that will tell you what you need to hear, not what you want to hear. That is why coaches are so valuable. Listen... [read more]

Customer Service—Round 3


June 10, 2014

Over the past few weeks I have conveyed my thoughts and examples on what I believe is an appalling state of customer service in many service industries. I have addressed restaurant and retail experiences, now... [read more]

Customer Service—Round 2


June 3, 2014

Many, actually probably most, people look at and expect, when they are a customer, to be taken care of quickly, efficiently, and effectively. This can be a challenge to get, as more and more businesses... [read more]

When will we learn who pays our salaries and wages?


May 27, 2014

Customer Service has been a hot button for as long as I can remember. Most organizations say they give the best customer service, when in fact, they do not. The reasons are that the powers that be are too... [read more]

Education and the Economy


May 20, 2014

I read a newspaper editorial today that states that education is tied to the economy. It amazes me that we do not automatically understand this and have to have it reinforced through the media. The article... [read more]

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