How important are numbers to your business, any business? Numbers tell you many, many things: sales, profits, debt, expenses, accounts receivable, the health of your company—and many, many more things. Yet I... [read more]

Are you Majoring in the Minors? It is one of the questions I ask in my Time Management classes. I see this focus on the minors all the time and emphasize how important it is to understand this concept.... [read more]

In business it is critical to surround yourself with those that will tell you the truth, those that will tell you what you need to hear, not what you want to hear. That is why coaches are so valuable. Listen... [read more]

Over the past few weeks I have conveyed my thoughts and examples on what I believe is an appalling state of customer service in many service industries. I have addressed restaurant and retail experiences, now... [read more]

Many, actually probably most, people look at and expect, when they are a customer, to be taken care of quickly, efficiently, and effectively. This can be a challenge to get, as more and more businesses... [read more]